Policies
Effective August 28, 2023
Ensuring a Smooth and Fair Experience
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At Bodytique, we are committed to providing you with exceptional service and a positive experience. To ensure that each client receives the utmost care and attention, we have established the following policies:
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1. Deposits:
Your deposit secures your appointment slot and is non-refundable. In the event of a cancellation, your deposit can be utilized for purchases of our high-quality skincare products.
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2. Cancellations:
To cancel an appointment, please send us an email at least 24 hours before your scheduled time. Upon cancellation, you will receive a coupon code matching your deposit amount for product purchases. Please note that cancellations via text messages will not be acknowledged.
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3. Rebookings:
Following a cancellation, you are responsible for rescheduling your appointment through our website. We regretfully cannot accommodate future appointments for clients who consecutively cancel twice.
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4. Reschedules:
If you wish to reschedule, kindly email us your preferred available date and time from our website at least 48 hours before your originally scheduled appointment. We will transfer your deposit accordingly.
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5. Late Arrivals:
If you arrive more than 15 minutes late for your appointment, a $10 fee will apply. Arriving 15 minutes or more after the scheduled time will result in the cancellation of your appointment.
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6. Accountability:
We kindly request your punctuality and dedication to your appointments. While unforeseen circumstances can arise, honoring your scheduled appointments contributes to a smooth and effective service experience.
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7. No Exceptions:
Our policies are in place to maintain a fair and consistent experience for all clients. Please understand that these policies apply to everyone without exception.
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We operate on a scheduled appointment basis to ensure the best service for each client. We appreciate your cooperation and adherence to these policies. We eagerly look forward to assisting you with your skincare needs and providing you with an exceptional experience.
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Thank you for choosing Bodytique.
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Warm regards,
The Bodytique Team
Return & Exchange Policy
At Bodytique, we prioritize the quality of our products and services to ensure your satisfaction. To provide clarity and transparency, please be aware of our no return or exchange policy.
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1. Returns and Exchanges:
We regret to inform you that we do not accept returns or exchanges for any skincare products, services, treatments, or gift cards.
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2. Quality Assurance:
Our team is committed to delivering products and services that meet the highest standards of quality. If you have any concerns about the quality or performance of our products, please contact our customer service team for assistance.
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3. Damaged or Defective Products:
​In the unlikely event that you receive a damaged or defective product, please reach out to our customer service team within 7 days of receipt. We will work with you to address the issue promptly.
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4. Contact Us:
If you have any questions or require further information regarding our policy, please do not hesitate to contact our customer service team at contact@bodytiquellc.com or ph (217) 407-3070.
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We appreciate your understanding of our policy, and we remain committed to providing you with exceptional products and services.
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Thank you for choosing Bodytique.